Junior IT Assistant
Concirrus
We’re a growing business with an ambitious goal -to bring big data to a very traditional industry, ripe for disruption -insurance. We’ve built a piece of software that uses big data and machine learning to help insurers to make sense of the multitude of data available, giving clear and actionable insights.
We’re a talented bunch of data scientists, innovation specialists, entrepreneurs, designers, product managers, developers, marketers and insurance specialists, to name a few, and we have a passion for tech and disruption.
The role
- 1/2nd Line desktop support for MacOS and Windows
- Install, upgrade and support Windows and Mac OS
- Provide excellent customer service
- Manage desk moves and changes, including the starter/leaver process
- Purchase new equipment for the business
- Send devices off for repair
- Produce “how to” guides on systems usage to aid customers and other technical support staff
- Manage internal asset list
- Manage company mobiles
What we’re looking for
- Knowledge of Office 365, OneDrive & SharePoint
- Troubleshoot Windows and Mac devices
- iOS Knowledge
- Knowledge and troubleshooting skills of the Microsoft office suite
- Knowledge of telephony & VPN Clients
- Strong written and communication skills
Nice to have
- Working familiarity of Confluence and JIRA
- Knowledge of the IT Infrastructure Library (ITIL) framework.
- Experience of MDM tools such as Intune and Jamf
- Experience with Sophos XG
The environment and culture at Concirrus are as important to us as producing great work. Alongside the competitive, regularly reviewed, salaries we also offer the following:
- Employee share scheme, so you get to own a piece of the cake
- Friday FED talks –like TED talks, but you get fed (on us)
- Plentiful supplies of coffee, snacks and fruit are provided to keep you fuelled
- Monthly team drinks, birthday cakes and social events
- Pension scheme –generous matched contribution
- A great pub, quite literally on our doorstep