Junior IT Assistant 

Concirrus

We’re a growing business with an ambitious goal -to bring big data to a very traditional industry, ripe for disruption -insurance. We’ve built a piece of software that uses big data and machine learning to help insurers to make sense of the multitude of data available, giving clear and actionable insights.

We’re a talented bunch of data scientists, innovation specialists, entrepreneurs, designers, product managers, developers, marketers and insurance specialists, to name a few, and we have a passion for tech and disruption.

The role

  • 1/2nd Line desktop support for MacOS and Windows
  • Install, upgrade and support Windows and Mac OS
  • Provide excellent customer service
  • Manage desk moves and changes, including the starter/leaver process
  • Purchase new equipment for the business
  • Send devices off for repair
  • Produce “how to” guides on systems usage to aid customers and other technical support staff
  • Manage internal asset list
  • Manage company mobiles

 

What we’re looking for

  • Knowledge of Office 365, OneDrive & SharePoint
  • Troubleshoot Windows and Mac devices
  • iOS Knowledge
  • Knowledge and troubleshooting skills of the Microsoft office suite
  • Knowledge of telephony & VPN Clients
  • Strong written and communication skills

 

Nice to have

  • Working familiarity of Confluence and JIRA
  • Knowledge of the IT Infrastructure Library (ITIL) framework.
  • Experience of MDM tools such as Intune and Jamf
  • Experience with Sophos XG

 

The environment and culture at Concirrus are as important to us as producing great work. Alongside the competitive, regularly reviewed, salaries we also offer the following:

  • Employee share scheme, so you get to own a piece of the cake
  • Friday FED talks –like TED talks, but you get fed (on us)
  • Plentiful supplies of coffee, snacks and fruit are provided to keep you fuelled
  • Monthly team drinks, quarterly dinners, birthday cakes and social events
  • Pension scheme –generous matched contribution
  • A great pub, quite literally on our doorstep